Shipping policy

Shipping Policy

Thank you for shopping with Roccsan. We are committed to delivering your order in a timely and efficient manner. Please review our shipping policy below.

Shipping Locations

We currently ship to:

• Domestic: All regions within United States of America
  

If your location is not available at checkout, please contact us at Levelle@roccsan.com.

Processing Time

Orders are processed within 1-3 business days, not including weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates and Delivery Times

Standard Shipping 3-7 business days

Delivery time estimates are not guaranteed and may be affected by carrier delays or unforeseen circumstances.

Customs and Duties (International Orders)

International customers are responsible for any customs duties, taxes, or import fees incurred. These fees are not included in the product or shipping cost.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your shipment using the carrier's tracking service,

Lost, Stolen, or Damaged Packages

We are not responsible for lost or stolen packages marked as "delivered" by the carrier. If your package arrives damaged, please contact us within 7 days of delivery and provide photos of the damage. We will do our best to assist you.

Contact us

If you have any questions about shipping or need help with your order, please contact us at:

Email: Levelle@roccsan.com
Instagram: @roccsans